Returns & Exchanges

At Acqua Bathrooms, we want you to be completely satisfied with your purchase. If a product isn't the right fit for your renovation, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully repackage the items in their original boxes with all protective inserts, ensuring the bathroom fixtures are secure to prevent transit damage.

3

Ship the Item

Affix the provided return label or ship the package via a tracked courier service to our central warehouse facility for inspection.

4

Quality Inspection & Refund

Once our team verifies the item is in resalable condition, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing